Frequently Asked Questions

Sir Jim Mackey

Chief Executive Officer, NHS England, United Kingdom

Sir Jim Mackey is the Chief Executive Officer at NHS England. From September 2021 to March 2025, Jim was National Director of Elective Recovery at NHS England. From January 2024 to March 2025, he was Chief Executive of Newcastle upon Tyne Hospitals NHS Foundation Trust. He was also Chair of the NHS Customer Board for Procurement and Supply but stood down on taking up this post at NHS England. From 2003 to 2023, Jim was Chief Executive of Northumbria Healthcare NHS Foundation Trust, during which time (2015 to 2017) he was Chief Executive of NHS Improvement, on secondment. He was knighted in 2019 for services to healthcare.

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Charlotte Williams

Deputy Chief Executive, North West Anglia NHS Foundation Trust

Charlotte is Deputy Chief Executive at North West Anglia NHS Foundation Trust, a large NHS hospital organisation which she joined in May 2024. Her responsibilities include System Integration and working across Place, Strategy and Transformation, Digital Services, Improvement, Innovation and Organisational Development. Charlotte is also a member of the North Cambridgeshire and Peterborough Health and Care Partnership Board.

Prior to her current role, Charlotte was Chief Strategy & Improvement Officer at Mid & South Essex NHS Foundation Trust, a very large hospital group leading on quality improvement and innovation, digital services, system and service redesign, clinical service strategy, system-wide transformation, and strategic intelligence. When in Essex, Charlotte developed the successful and award-winning MSE Innovation Fellowship and partnered with Anglia Ruskin University and NHS England to deliver the NHS Clinical Entrepreneur Training Programme, including launching the InSites network of adoption partners across England. Charlotte joined the MSE Foundation Trust in August 2017 from UCLPartners Academic Health Science Partnership where she held a number of roles working across discovery science, clinical research, and innovation. This included public engagement in service change, widening involvement in research, wealth creation and business development.

Charlotte was seconded for two years to NHS England’s Strategy Group, within national policy and strategy development, including supporting the writing 2016’s Next Steps on the Forward View and Programme Manager for the initiation of the NHS New Models of Care Vanguard Programme. As the founding Executive Director of the London Cancer Integrated Cancer System, Charlotte helped drive major system change in the capital between 2010 and 2014, after several years as a senior manager in acute hospital operations. Charlotte began her career as an NHS Graduate Management Trainee in 2001, after a Master’s degree in Biochemistry from the University of Oxford.

Charlotte is an Associate Editor at the BMJ Leader journal and has works with the Proud2BOps Network and NHS Clinical Entrepreneur Programme to support future leaders in heath and care. Charlotte has won multiple awards for her work on the adoption of innovation into practice across healthcare, and patient and staff engagement in digital change, and has written and spoken on this subject for several years. Charlotte is a member of the Innovation Advisory Group for Alzheimer’s Society, an Honorary Associate Professor in the School of Social Policy at the University of Birmingham, a Senior Visiting Fellow at Bayes Business School, London and Chair of Ehlers-Danlos Support UK, a national charity supporting people with disabilities.

Sessions featuring Charlotte Williams:

Making digital deliver: Turning ambition into impact

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